Template notice: this policy is a starting point and must be reviewed by a qualified Australian privacy professional, and tailored to your actual data practices, before launch.
My Home Battery, part of the Why Solar group, respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
- Contact details you give us, such as your name, email address and phone number.
- Property and preference details from the rebate check, such as your postcode, whether you have solar, your goals and your timeframe.
- Technical information collected automatically, such as your device, browser and how you use the site, through cookies and analytics.
How we use it
- To work out the rebates you may qualify for and estimate your savings.
- To match you with one vetted, accredited installer suited to your home.
- To contact you about your enquiry and, where you agree, related information.
- To operate, secure and improve our website and service.
Who we share it with
When you complete a rebate check, we share the details you provide with the single installer we match you to, so they can prepare your quote. We do not sell your details, and we do not blast them to multiple installers. We also use trusted service providers (for hosting, email and analytics) who handle data on our behalf under appropriate obligations.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your information safe and retain it only as long as needed.
Access, correction and choice
You can ask us to access or correct the personal information we hold about you, and you can opt out of marketing at any time. To make a request, contact us using the details below.
Cookies and analytics
We use cookies and analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.
Complaints
If you have a concern about how we have handled your personal information, contact us first. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).
Contact us
For any privacy question or request, email privacy@myhomebattery.com.au or call 02 5657 6527. See also our Terms.